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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elijah Trevino

November 12, 2024

5  out of  5
rating by Elijah Trevino
"Customer service was very good. Loretta was very accommodating and kindly quoted me a few times with different coverages when I was trying to switch insurance but Alisha showed me that state farm truly did have the options for me with all the benefits that it comes with."
We responded:
"Hi Elijah, Thank you so much for your wonderful review! I'm really glad to hear that you had a positive experience with our team. It was my pleasure to help you explore the different coverage options and show you all the benefits that State Farm has to offer. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. I’m here to help!"
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Joanna Chowdhury

November 12, 2024

5  out of  5
rating by Joanna Chowdhury
"Alisha and her State Farm team were awesome! My boyfriend and I stopped by for some insurance stuff, and we ended up having a blast. Alisha and her team made us feel so welcome, and before we knew it, we were sitting down playing Uno with them! It was such a fun and unexpected way to break up the usual insurance talk. They were super friendly, took some cute pictures of us, and made the whole experience feel more personal. It wasn’t just about getting our questions answered – they really made sure we were having a good time. Definitely a refreshing take on customer service, and we couldn’t have asked for a better team to work with!"
We responded:
"Hi Joanna, Thank you so much for your amazing review! I’m thrilled to hear that you and your boyfriend had such a fun experience with us. We always strive to create a welcoming and enjoyable atmosphere, and it sounds like we succeeded! Playing Uno and capturing some cute moments together was a highlight for us too. We believe that customer service should be personal and enjoyable, and I’m so glad you felt that during your visit. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We can’t wait to see you again! Best, Alisha"
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Beverly Gavin

November 11, 2024

5  out of  5
rating by Beverly Gavin
"Special thanks to Ms. Alisha for her professionalism and kindred spirit."
We responded:
"Hi Beverly, Thank you so much for your kind words! I truly appreciate your recognition of my professionalism and spirit. It was a pleasure working with you, and I'm here to help whenever you need assistance. If you have any questions or need support in the future, please don't hesitate to reach out. Warm regards, Alisha"
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Vanessa Rollings

November 11, 2024

5  out of  5
rating by Vanessa Rollings
"Empress A. is an Awesome Agent! Could not have asked for better!!! I love my State Farm!"
We responded:
"Hey Vanessa :) Thank you so much for your wonderful review! I'm thrilled to hear that you had such a positive experience with Empress A. and that you love your State Farm coverage. We strive to provide excellent service, and it’s great to know we met your expectations. If you ever have questions or need assistance in the future, feel free to reach out. We’re here for you! Best, Alisha"
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LaTrice LeNoria

November 8, 2024

5  out of  5
rating by LaTrice LeNoria
"Empress Anderson offered me a very delightful and professional experience. I would definitely recommend her and this agency if you are looking for knowledgeable and professional people."
We responded:
"Hey Latrice, Thank you so much for your kind words! I'm delighted to hear that Empress Anderson provided you with a delightful and professional experience. Your recommendation means a lot to us, and we’re proud to have a knowledgeable team ready to assist our clients. If you ever need anything in the future, please don’t hesitate to reach out. We’re here to help! Warm regards, Alisha"
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Enrique Mestre

November 6, 2024

5  out of  5
rating by Enrique Mestre
"Very patient and friendly. My question was answered quickly and professionally"
We responded:
"Thank you so much, Enrique! We’re thrilled to hear you had a positive experience with us. Our team strives to provide prompt and professional service, and it’s great to know we met your expectations. Don’t hesitate to reach out if you need any further assistance!"
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Maeve C (Jux)

November 1, 2024

5  out of  5
rating by Maeve C (Jux)
"I am always happy with the service and professionalism. Nyla is so helpful and goes the extra mile to get my questions answered."
We responded:
"Thank you, Jux! We’re so glad to hear that you’re happy with our service and professionalism. Nyla truly embodies our commitment to going the extra mile, and we’re lucky to have her on our team. We’ll make sure to pass along your kind words to her. If you ever need anything else, don’t hesitate to reach out! "
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Iano Monastero

October 23, 2024

5  out of  5
rating by Iano Monastero
"Provided prompt, accurate, and best priced coverage."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our coverage prompt, accurate, and competitively priced. At Alisha Clayton State Farm, we strive to provide the best service and support for our clients. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your trust in us!"
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dennis jackson

September 28, 2024

5  out of  5
rating by dennis jackson
"Alisha is a dedicated, dependable and hard working Agent who has a strong desire to give you a great customer experience and expertise to protect your assets. DJ"
We responded:
"Hi DJ, Thank you so much for your wonderful review! I truly appreciate your kind words about my dedication and commitment to providing a great customer experience. It's always my goal to ensure that my clients feel secure and well-protected. If you ever need anything or have questions, please don’t hesitate to reach out!"
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Leamon Hendrix

September 11, 2024

5  out of  5
rating by Leamon Hendrix
"Great customer service. Great communication with customer 👏🏾 Alisha is an asset to State Farm Insurance"
We responded:
"Thank you Leamon for your fantastic review! I’m thrilled to hear that you had a positive experience with my customer service and communication. Your support means a lot to me, and I’m committed to being an asset to you and all my clients at State Farm. If you ever need assistance, just let me know!"
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Tyler Henderson

September 11, 2024

5  out of  5
rating by Tyler Henderson
"Loretta has been been an awesome person to work with she has has been very helpful trying to manage around our secludeds and making the process easier on us thank you!!!"
We responded:
"Thank you for your kind words about Loretta! I’m glad to hear she was such a great help to you. I wanted to let you know that she is no longer with us, but she is now working closely with animals, which is truly her passion. I appreciate your understanding, and if there's anything else I can assist you with, please don’t hesitate to reach out!"
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Allison Flowers

September 9, 2024

5  out of  5
rating by Allison Flowers
"I came into the main office the other day and Alisha and her gem were so helpful! They saved me 150$ at DMV! I was so happy with the service and would recommend them to ANYONE!"
We responded:
"Thank you so much Allison for your amazing review! I’m thrilled to hear that you had a great experience at the office and that we could help you save $150 at the DMV! Your recommendation means the world to me. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!"
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Johnmark Stromberg

August 21, 2024

5  out of  5
rating by Johnmark Stromberg
"I had a good experience with Alisha when transferring my insurance from out of state. Despite some tech issues everything got taken care of."
We responded:
"Thank you so much for allowing us to assist you with your insurance needs. We truly appreciate your trust in our agency. We understand that switching from out of state can be challenging, but we always strive to provide the best experience possible. Your satisfaction is our top priority. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help! Once again, thank you for choosing our agency and for your kind words."
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Aaron Jordan

August 19, 2024

5  out of  5
rating by Aaron Jordan
"I had a great experience with Empress.. she was very patient with me and she went above and beyond to get the best quote that work for my budget..."
We responded:
"Thank you so much for leaving a positive review of our agency on Google! We greatly appreciate your kind words and feedback. We're thrilled to hear that you had a great experience with Empress. She is dedicated to providing exceptional customer service and ensuring that our clients find the best insurance quotes that work within their budget. We will be sure to pass along your appreciation to her. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for your support and for choosing our agency."
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Cassandra Baker

August 12, 2024

5  out of  5
rating by Cassandra Baker
"ALISHA CLAYTON WAS VERY HELPFUL TO MY NEEDS AND POLITE. THANKS ALISHA"
We responded:
"Hey Cassandra, Just wanted to let you know how stoked we are to hear that you had an awesome experience with Alisha Clayton State Farm and our team! Seriously, it's always great to hear that our customers are happy. If you ever need anything else or have any questions, don't hesitate to give us a shout. Thanks for choosing Alisha Clayton State Farm!"
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aRi!i

August 8, 2024

5  out of  5
rating by aRi!i
"As a new client under State Farm, I would like to mention that the customer service is outstanding! Especially from the nice young lady I spoke to by the name of Empress who not only set me up with some great coverage, but also reassured me throughout the entire process. Because of that, I am certain that working with this company is the best decision for me."
We responded:
"Hey Ari! Just wanted to take a moment to express our gratitude for the fantastic 5-star review you left for Empress and the Alisha Clayton State Farm team. We're thrilled that you had such a positive experience with us and that we were able to meet your expectations. If there's ever anything else we can assist you with, whether it's answering questions or addressing any concerns, please feel free to reach out. We're here to make sure you have the best experience possible. Thanks again for your support, Ari!"
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Sherman Williams

August 8, 2024

5  out of  5
rating by Sherman Williams
"A1 at all times! Alisha makes it her mission to get you insured with exactly what you need. Always such a pleasant personality! The staff is also very professional."
We responded:
"Thank you so much for taking the time to leave such a fantastic review! I truly appreciate your kind words and am thrilled to hear that you had a great experience with our services. It's always our mission to ensure that our clients are insured with exactly what they need, and I'm glad to know that we met your expectations. I strive to maintain an A1 level of service at all times, and your recognition means a lot to me. It's wonderful to hear that you found my personality pleasant and that our staff was professional. We always aim to provide a positive and professional environment for our clients. Once again, thank you for your kind review. It motivates me to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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Hailey Butkowski

August 8, 2024

5  out of  5
rating by Hailey Butkowski
"Everyone in the office is great and very knowledgeable about what they do."
We responded:
"Thank you for taking the time to share your feedback! We appreciate your kind words about our office and staff. It's fantastic to hear that everyone in our team is not only great but also knowledgeable about their respective roles. At our office, we prioritize continuous learning and staying up-to-date with industry trends to provide our customers with the best possible service. Your recognition of our team's expertise is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you Hailey once again for your positive review."
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Susan Arcuri

August 7, 2024

5  out of  5
rating by Susan Arcuri
"Alisha Clayton’s State Farm Agency is the BEST! I had the pleasure of working with Empress Anderson via telephone as she set my daughter up with a Renter’s policy. Her responsiveness, helpfulness, and sweet nature made the process a breeze. I’ll be up in Tally soon and plan on stopping by the office to meet Empress in person!"
We responded:
"Thank you so much for your wonderful review! We greatly appreciate your kind words about Alisha Clayton's State Farm Agency and your experience working with Empress Anderson. We're delighted to hear that Empress provided you with exceptional service while setting up your daughter's Renter's policy. We strive to be responsive, helpful, and create a seamless process for our customers, so it's fantastic to hear that Empress's responsiveness, helpfulness, and sweet nature made the experience a breeze for you. We're thrilled to know that you plan on visiting our office soon to meet Empress in person. We can't wait to welcome you and extend our gratitude personally. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thank you once again for your kind words and for choosing Alisha Clayton's State Farm Agency."
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Georgia Nissen

August 7, 2024

5  out of  5
rating by Georgia Nissen
"I have recently traveled from another state to Florida and working with Loretta and Alicia has been a blast! They have been super helpful and transparent about State Farm policies and helping make the move to Florida much easier!"
We responded:
"Thank you so much for sharing your positive experience with Loretta and Alisha at our agency! We're thrilled to hear that working with them has been a blast and that they have been super helpful and transparent throughout the process. Moving to a new state can be a challenging experience, and we're glad that Loretta and Alicia were able to assist you in making the transition to Florida much easier. Our team takes pride in providing excellent customer service and ensuring transparency when it comes to State Farm policies. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Once again, thank you for your kind words and for choosing our agency."
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Rahman Muhammad

August 6, 2024

5  out of  5
rating by Rahman Muhammad
"My daughter is a student at FAMU and needed insurance. I called and spoke with Empress who was extremely helpful and generated positive vibes! My daughter moved from one location to another and the transition was seamless with the insurance. Thanks, Empress!!"
We responded:
"Thank you so much Rahman for trusting us to take care of your daughter. If you both ever need anything feel free to come in as well to pick up your new State Farm welcome gift! - Alisha "
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Dennis Houlihan

August 6, 2024

4  out of  5
rating by Dennis Houlihan
"Customer service was very good. Loretta was very accommodating and kindly quoted me a few times with different coverages when I was trying to switch insurance to my new car. Alisha tried her best to keep me on but Progressive was offering about $500 less for the same coverage so I had to do what I had to do. As far as price it seems car insurances prioritize new customers and will raise their rates if you stay on long enough."
We responded:
"Thank you Dennis for your review and for sharing your experience with us. We're glad to hear that you found our customer service to be very good, and we appreciate your kind words about Loretta and I. We always strive to provide helpful and accommodating service. We understand that price is an important factor when choosing insurance, and we appreciate you considering us for your new car. We apologize if our rates were not competitive enough compared to Progressive's offer. We constantly review our pricing to ensure we remain competitive in the market. It's true that some insurance companies may prioritize new customers with lower rates. However, we value the loyalty of our long-term customers and continuously work to provide them with the best possible rates and coverage options. We appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further questions or need assistance in the future, please feel free to reach out to us. Thank you again for choosing our State Farm Agency for your past needs. Feel free to reach out in the future if their rates become higher as well!"
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Rachel Allen

August 2, 2024

5  out of  5
rating by Rachel Allen
"Loretta did a great job with supporting me with getting a quote for my parent who does not use technology. She was thorough, patient and not pushy!"
We responded:
"Thank you so much for taking the time to leave us a Google review regarding your experience with Loretta. We greatly appreciate your feedback! We are thrilled to hear that Loretta provided you with excellent support in obtaining a quote for your parent, who is not familiar with technology. We pride ourselves on our team's dedication to going above and beyond to meet our clients' needs, and it's wonderful to know that Loretta demonstrated those qualities. Loretta's thoroughness, patience, and non-pushy approach are traits we value in our team members, and we're delighted that she exceeded your expectations. We will make sure to pass along your kind words to her, as we know she will be grateful for your recognition. Thank you once again for choosing our agency, and please don't hesitate to reach out if you need any further assistance. We are always here to help!"
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Tracey Biggins

August 1, 2024

5  out of  5
rating by Tracey Biggins
"Great customer service!!! Thank you so much Loretta for all your help!"
We responded:
"Thank you for your kind words in your Google review of the Alisha Clayton State Farm agency. I wanted to personally reach out and express my gratitude for your appreciation of my team member, Loretta. I'm delighted to hear that she was able to provide you with the help you needed. Loretta is a valuable member of our team, and her dedication to providing exceptional assistance is commendable. It's always our goal to go above and beyond for our clients, and knowing that Loretta was able to assist you brings us great satisfaction. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help in any way we can. Thank you once again for your review. Your feedback is greatly appreciated."
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Dewitt Sart

August 1, 2024

1  out of  5
rating by Dewitt Sart
"I found that Alisha and her team do as they please, I requested to continue paper billing and no internet use, now all my insurances are on line I don't get bills, so I have to monitor frequently when ins is due, I've ask the ins to remove and return to paper, but it hasn't happened, I would not recommend state farm, I'm in the process of moving all 21 accounts away from Alisha Clayton and her team. I had 4 houses hit by the devastating tornadoes that went thru Tallahassee, have yet to hear from Alisha or any other team member, I turned to an outside ins co to walk me thru the process of claims."
We responded:
"Thank you Dewitt for leaving your review and sharing your concerns with us. We appreciate your feedback and want to address the issues you have raised. Regarding your claim after the devastating tornadoes in Tallahassee, we want to clarify that our licensing restricts us from directly adjusting claims. However, we have made multiple attempts to reach out to you and provide assistance during this process. We apologize if there was any confusion or miscommunication along the way. As an insurance agent, our primary role is to assist with changes to your current coverage. While we understand your preference for paper billing and offline communication, we encourage you to consider the benefits of our online services, which provide convenient access to your insurance information. If you have already sought assistance from an outside insurance company, we understand your decision. However, if there is anything else we can do to address your concerns or assist you further, please do not hesitate to contact us. Thank you for sharing your feedback, and we will take it into consideration to ensure better clarity and communication in the future."