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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Allison Flowers

Allison Flowers

September 9, 2024

5  out of  5
rating by Allison Flowers
"I came into the main office the other day and Alisha and her gem were so helpful! They saved me 150$ at DMV! I was so happy with the service and would recommend them to ANYONE!"
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Johnmark Stromberg

August 21, 2024

5  out of  5
rating by Johnmark Stromberg
"I had a good experience with Alisha when transferring my insurance from out of state. Despite some tech issues everything got taken care of."
We responded:
"Thank you so much for allowing us to assist you with your insurance needs. We truly appreciate your trust in our agency. We understand that switching from out of state can be challenging, but we always strive to provide the best experience possible. Your satisfaction is our top priority. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help! Once again, thank you for choosing our agency and for your kind words."
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Aaron Jordan

August 19, 2024

5  out of  5
rating by Aaron Jordan
"I had a great experience with Empress.. she was very patient with me and she went above and beyond to get the best quote that work for my budget..."
We responded:
"Thank you so much for leaving a positive review of our agency on Google! We greatly appreciate your kind words and feedback. We're thrilled to hear that you had a great experience with Empress. She is dedicated to providing exceptional customer service and ensuring that our clients find the best insurance quotes that work within their budget. We will be sure to pass along your appreciation to her. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for your support and for choosing our agency."
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Cassandra Baker

August 12, 2024

5  out of  5
rating by Cassandra Baker
"ALISHA CLAYTON WAS VERY HELPFUL TO MY NEEDS AND POLITE. THANKS ALISHA"
We responded:
"Hey Cassandra, Just wanted to let you know how stoked we are to hear that you had an awesome experience with Alisha Clayton State Farm and our team! Seriously, it's always great to hear that our customers are happy. If you ever need anything else or have any questions, don't hesitate to give us a shout. Thanks for choosing Alisha Clayton State Farm!"
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aRi!i

August 8, 2024

5  out of  5
rating by aRi!i
"As a new client under State Farm, I would like to mention that the customer service is outstanding! Especially from the nice young lady I spoke to by the name of Empress who not only set me up with some great coverage, but also reassured me throughout the entire process. Because of that, I am certain that working with this company is the best decision for me."
We responded:
"Hey Ari! Just wanted to take a moment to express our gratitude for the fantastic 5-star review you left for Empress and the Alisha Clayton State Farm team. We're thrilled that you had such a positive experience with us and that we were able to meet your expectations. If there's ever anything else we can assist you with, whether it's answering questions or addressing any concerns, please feel free to reach out. We're here to make sure you have the best experience possible. Thanks again for your support, Ari!"
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Sherman Williams

August 8, 2024

5  out of  5
rating by Sherman Williams
"A1 at all times! Alisha makes it her mission to get you insured with exactly what you need. Always such a pleasant personality! The staff is also very professional."
We responded:
"Thank you so much for taking the time to leave such a fantastic review! I truly appreciate your kind words and am thrilled to hear that you had a great experience with our services. It's always our mission to ensure that our clients are insured with exactly what they need, and I'm glad to know that we met your expectations. I strive to maintain an A1 level of service at all times, and your recognition means a lot to me. It's wonderful to hear that you found my personality pleasant and that our staff was professional. We always aim to provide a positive and professional environment for our clients. Once again, thank you for your kind review. It motivates me to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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Hailey Butkowski

August 8, 2024

5  out of  5
rating by Hailey Butkowski
"Everyone in the office is great and very knowledgeable about what they do."
We responded:
"Thank you for taking the time to share your feedback! We appreciate your kind words about our office and staff. It's fantastic to hear that everyone in our team is not only great but also knowledgeable about their respective roles. At our office, we prioritize continuous learning and staying up-to-date with industry trends to provide our customers with the best possible service. Your recognition of our team's expertise is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you Hailey once again for your positive review."
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Susan Arcuri

August 7, 2024

5  out of  5
rating by Susan Arcuri
"Alisha Clayton’s State Farm Agency is the BEST! I had the pleasure of working with Empress Anderson via telephone as she set my daughter up with a Renter’s policy. Her responsiveness, helpfulness, and sweet nature made the process a breeze. I’ll be up in Tally soon and plan on stopping by the office to meet Empress in person!"
We responded:
"Thank you so much for your wonderful review! We greatly appreciate your kind words about Alisha Clayton's State Farm Agency and your experience working with Empress Anderson. We're delighted to hear that Empress provided you with exceptional service while setting up your daughter's Renter's policy. We strive to be responsive, helpful, and create a seamless process for our customers, so it's fantastic to hear that Empress's responsiveness, helpfulness, and sweet nature made the experience a breeze for you. We're thrilled to know that you plan on visiting our office soon to meet Empress in person. We can't wait to welcome you and extend our gratitude personally. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thank you once again for your kind words and for choosing Alisha Clayton's State Farm Agency."
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Georgia Nissen

August 7, 2024

5  out of  5
rating by Georgia Nissen
"I have recently traveled from another state to Florida and working with Loretta and Alicia has been a blast! They have been super helpful and transparent about State Farm policies and helping make the move to Florida much easier!"
We responded:
"Thank you so much for sharing your positive experience with Loretta and Alisha at our agency! We're thrilled to hear that working with them has been a blast and that they have been super helpful and transparent throughout the process. Moving to a new state can be a challenging experience, and we're glad that Loretta and Alicia were able to assist you in making the transition to Florida much easier. Our team takes pride in providing excellent customer service and ensuring transparency when it comes to State Farm policies. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Once again, thank you for your kind words and for choosing our agency."
Profile photo of Rahman Muhammad

Rahman Muhammad

August 6, 2024

5  out of  5
rating by Rahman Muhammad
"My daughter is a student at FAMU and needed insurance. I called and spoke with Empress who was extremely helpful and generated positive vibes! My daughter moved from one location to another and the transition was seamless with the insurance. Thanks, Empress!!"
We responded:
"Thank you so much Rahman for trusting us to take care of your daughter. If you both ever need anything feel free to come in as well to pick up your new State Farm welcome gift! - Alisha "
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Dennis Houlihan

August 6, 2024

4  out of  5
rating by Dennis Houlihan
"Customer service was very good. Loretta was very accommodating and kindly quoted me a few times with different coverages when I was trying to switch insurance to my new car. Alisha tried her best to keep me on but Progressive was offering about $500 less for the same coverage so I had to do what I had to do. As far as price it seems car insurances prioritize new customers and will raise their rates if you stay on long enough."
We responded:
"Thank you Dennis for your review and for sharing your experience with us. We're glad to hear that you found our customer service to be very good, and we appreciate your kind words about Loretta and I. We always strive to provide helpful and accommodating service. We understand that price is an important factor when choosing insurance, and we appreciate you considering us for your new car. We apologize if our rates were not competitive enough compared to Progressive's offer. We constantly review our pricing to ensure we remain competitive in the market. It's true that some insurance companies may prioritize new customers with lower rates. However, we value the loyalty of our long-term customers and continuously work to provide them with the best possible rates and coverage options. We appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further questions or need assistance in the future, please feel free to reach out to us. Thank you again for choosing our State Farm Agency for your past needs. Feel free to reach out in the future if their rates become higher as well!"
Profile photo of Rachel Allen

Rachel Allen

August 2, 2024

5  out of  5
rating by Rachel Allen
"Loretta did a great job with supporting me with getting a quote for my parent who does not use technology. She was thorough, patient and not pushy!"
We responded:
"Thank you so much for taking the time to leave us a Google review regarding your experience with Loretta. We greatly appreciate your feedback! We are thrilled to hear that Loretta provided you with excellent support in obtaining a quote for your parent, who is not familiar with technology. We pride ourselves on our team's dedication to going above and beyond to meet our clients' needs, and it's wonderful to know that Loretta demonstrated those qualities. Loretta's thoroughness, patience, and non-pushy approach are traits we value in our team members, and we're delighted that she exceeded your expectations. We will make sure to pass along your kind words to her, as we know she will be grateful for your recognition. Thank you once again for choosing our agency, and please don't hesitate to reach out if you need any further assistance. We are always here to help!"
Profile photo of Tracey Biggins

Tracey Biggins

August 1, 2024

5  out of  5
rating by Tracey Biggins
"Great customer service!!! Thank you so much Loretta for all your help!"
We responded:
"Thank you for your kind words in your Google review of the Alisha Clayton State Farm agency. I wanted to personally reach out and express my gratitude for your appreciation of my team member, Loretta. I'm delighted to hear that she was able to provide you with the help you needed. Loretta is a valuable member of our team, and her dedication to providing exceptional assistance is commendable. It's always our goal to go above and beyond for our clients, and knowing that Loretta was able to assist you brings us great satisfaction. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help in any way we can. Thank you once again for your review. Your feedback is greatly appreciated."
Profile photo of Dewitt Sart

Dewitt Sart

August 1, 2024

1  out of  5
rating by Dewitt Sart
"I found that Alisha and her team do as they please, I requested to continue paper billing and no internet use, now all my insurances are on line I don't get bills, so I have to monitor frequently when ins is due, I've ask the ins to remove and return to paper, but it hasn't happened, I would not recommend state farm, I'm in the process of moving all 21 accounts away from Alisha Clayton and her team. I had 4 houses hit by the devastating tornadoes that went thru Tallahassee, have yet to hear from Alisha or any other team member, I turned to an outside ins co to walk me thru the process of claims."
We responded:
"Thank you Dewitt for leaving your review and sharing your concerns with us. We appreciate your feedback and want to address the issues you have raised. Regarding your claim after the devastating tornadoes in Tallahassee, we want to clarify that our licensing restricts us from directly adjusting claims. However, we have made multiple attempts to reach out to you and provide assistance during this process. We apologize if there was any confusion or miscommunication along the way. As an insurance agent, our primary role is to assist with changes to your current coverage. While we understand your preference for paper billing and offline communication, we encourage you to consider the benefits of our online services, which provide convenient access to your insurance information. If you have already sought assistance from an outside insurance company, we understand your decision. However, if there is anything else we can do to address your concerns or assist you further, please do not hesitate to contact us. Thank you for sharing your feedback, and we will take it into consideration to ensure better clarity and communication in the future."
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Donna Torkos

July 26, 2024

5  out of  5
rating by Donna Torkos
"Loretta was wonderful to work with, and so helpful. She had my daughters policy binder to me in minutes+"
We responded:
"Thank you so much Donna for taking the time to leave such a positive review for Loretta. We are thrilled to hear that she provided you with exceptional service and was able to promptly assist you with your daughter's policy binder. We appreciate your kind words and are proud to have Loretta as a valuable member of our team. If there's anything else we can do for you or your family in the future, please don't hesitate to reach out. Thank you again for your wonderful feedback!"
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reinaldo suarez

July 25, 2024

5  out of  5
rating by reinaldo suarez
"I am very happy to have found State Farm and Loretta who help me get my vehicles insured fast and with a very good service, thank you very much!."
We responded:
"Thank you Reinaldo for taking the time to leave such a positive review for Loretta and our State Farm team. We are delighted to hear that Loretta was able to provide you with excellent service and efficiently help you get your vehicles insured. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you once again for your kind words!"
Profile photo of Jovon Runkle

Jovon Runkle

July 23, 2024

5  out of  5
rating by Jovon Runkle
"I had the best service with State Farm employee, Loretta McCloud. Loretta displayed professionalism, knowledge, caring and loyalty to State Farm. I have not experienced ,this great service in a very long time but she renewed my faith again in outstanding service! Thank you Loretta and State Farm. You are blessed to have an employee like Loretta!!!"
We responded:
"Dear Javon, Thank you so much for your amazing review! We are thrilled to hear that you had such a positive experience with our employee, Loretta McCloud. Loretta is a true professional who exemplifies knowledge, care, and loyalty to State Farm. We are delighted that Loretta was able to renew your faith in outstanding service. Providing exceptional service is our utmost priority, and we're grateful for the opportunity to serve you. We truly appreciate your kind words and feedback. Loretta is indeed a valuable member of our team, and we are blessed to have her. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again, Javon, for choosing State Farm and for your wonderful review."
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Markeith Williams

July 23, 2024

5  out of  5
rating by Markeith Williams
"Great customer service the best I had in a long time thanks so much for the help I am now apart of the state farm family"
We responded:
"Dear Markeith, Thank you for your wonderful review! We are thrilled to hear that Empress provided you with outstanding customer service. Empress takes great pride in delivering exceptional assistance, and we're delighted that she was able to help you become a part of the State Farm family. If you have any further questions or need any additional support, please don't hesitate to reach out. Empress and the rest of our team are here to ensure your satisfaction and provide any assistance you may require. Welcome to the State Farm family, Markeith! We're excited to have you as a valued member and look forward to serving you for years to come."
Profile photo of Nicole Johnson

Nicole Johnson

July 19, 2024

5  out of  5
rating by Nicole Johnson
"Empress Anderson was an absolute delight to work with. She set up my daughter's renters insurance in 15 minutes with a smile and warm demeanor. I would recommend Empress and Alisha Clayton's State Farm agency to anyone needing insurance in Tallahassee."
We responded:
"I wanted to personally reach out and thank you for your recent 5-star Google review of our State Farm agency. Your kind words about Empress Anderson and our team are greatly appreciated. Empress was thrilled to read your comments about her exceptional service and warm demeanor. It brings us joy to know that she was able to set up your daughter's renters insurance quickly and with a smile. Your recommendation of Empress and our agency to anyone in need of insurance in Tallahassee means a lot to us. As a business owner and leader to my team, I am grateful for your feedback. It motivates us to continue delivering outstanding service to our clients. Thank you once again for your support. If you have any further insurance needs or if there is anything else we can assist you with, please don't hesitate to reach out. We are here to help."
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Elizabeth van den Berg

July 19, 2024

5  out of  5
rating by Elizabeth van den Berg
"Empress was extremely helpful and knowledgeable. She provided valuable information regarding certain coverages on my auto policy and we worked together to select the coverages and deductibles that would work for my family."
We responded:
"Hey Elizabeth! 🙌 We're absolutely overjoyed to receive such a wonderful review from you! It's fantastic to hear about your positive experience with Empress and how she was able to assist you in finding the right coverage for your insurance needs. I'm so pleased to hear that Empress went above and beyond to ensure your satisfaction and make your experience truly outstanding. If you have any more questions or if there's anything else we can do for you, please don't hesitate to reach out. Have a fantastic day and thank you for your kind words! 😄"
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Dante Gallegos

July 18, 2024

5  out of  5
rating by Dante Gallegos
"Amazing and smooth experience! Loretta McCloud provided an excellent experience. Everything was thoroughly explained and easy to understand!"
We responded:
"Hey Dante! 🌟 Thank you so much for your awesome 5-star review! We're thrilled to hear that you had a great experience with Loretta. She truly cares about her customers and takes pride in providing exceptional service. We're glad she was able to meet your needs and make your experience memorable. If you have any more feedback or need further assistance, feel free to reach out. We're always here to help! 😊"
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Roy Cosgrove

July 16, 2024

5  out of  5
rating by Roy Cosgrove
"Great customer service, thank you Loretta and team!"
We responded:
"Dear Roy, I hope this message finds you well. I wanted to take a moment to express our sincere appreciation for your recent feedback about your experience with Alisha Clayton State Farm. We are absolutely thrilled to hear that you had a great experience with Loretta our team! We are committed to providing exceptional service and ensuring that our clients receive the best possible experience. Your kind words serve as a reminder that our efforts are making a difference in the lives of our customers. Thank you for putting your trust in us and for taking the time to share your positive experience. We value your feedback and are grateful for the opportunity to serve you. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We are here to help. Once again, thank you for your kind words. We look forward to continuing to provide you with the highest level of service and meeting your insurance needs. "
Profile photo of Sharon Brock

Sharon Brock

July 15, 2024

5  out of  5
rating by Sharon Brock
"Excellent, competent, caring and kind service from Loretta when I needed to cancel insurance on my deceased husband’s truck that had stopped running. I was totally impressed the first time I walked into this State Farm office with the staff and that I could deal with live people. Loretta reinforced this impression today"
We responded:
"Dear Sharon Thank you so much for your kind review! We're thrilled to hear that you were assisted by Loretta and that you find her amazing. We couldn't agree more! Loretta's exceptional skills and dedication make her an invaluable member of our team, and she truly contributes to our success. We greatly appreciate your feedback and recognition of Loretta's contributions. If you have any further comments or need any assistance, please don't hesitate to reach out. We're here to help!"
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L THOMAS COX

July 10, 2024

5  out of  5
rating by L THOMAS COX
"Informative discussion with Loretta of Alisha Clayton’s State Farm Agency. She was extremely helpful and answered all my questions. Very professional and informative. Best experience with State Farm office in many, many years!"
We responded:
"Hey there! We wanted to express our sincere appreciation for reaching out to us with your questions and concerns. We are delighted to hear that Loretta was able to assist you and provide the information you were seeking. Loretta is amazing and is a great asset to our team. Your satisfaction is of utmost importance to us, and we are thrilled that you had a great experience interacting with our team. We value your trust and confidence in our services. We would love to continue being of assistance to you in the future. Please do not hesitate to reach out if you have any further inquiries or if there is anything else we can do to help. We look forward to speaking with you soon. Thank you once again for choosing our services. "
Profile photo of Artur Akshelyan

Artur Akshelyan

July 10, 2024

5  out of  5
rating by Artur Akshelyan
"I had the pleasure to talk to Loretta McCloud, a nice person who provided with all important information and details about auto insurance"
We responded:
"Hey Artur! Just wanted to drop you a quick message to say how stoked we are that you've had a great experience with Ms. Loretta. She's seriously awesome, and we're lucky to have her on our team. We're all about making sure are customers are happy, so hearing that Ms. Loretta has been able to help you out in such a fantastic way puts a huge smile on our faces. Your feedback means the world to us. We're here for you whenever you need us, and we can't wait to keep serving you in the future. If there's anything else we can do for you, just give us a shout. Thanks for choosing us, Artur! Have an awesome day!"